Specialty Care Coordinator

Job Locations US-AK-Juneau
Job ID
2023-7592
Category
SPECIALTY CLINIC
Type
Regular Full-Time/80hrs (1.0 FTE) -A1

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

 

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

This position functions within SEARHC Specialty Care and is responsible for coordinating the delivery of appropriate and timely care for patients, promotes quality and cost-effective health care outcomes and ensures the efficient daily operations of the Specialty Clinic.

 

Salary: $25.00-$30.58 per hour, DOE

Responsibilities:

Key Essential Functions and Accountabilities of the Job

  • Assists the Specialty Care Team in coordinating safe, effective, efficient, equitable, patient-centered care.
  • Assesses the self-management skills of patients and caregivers and encourages wellness and autonomy through support, training, and coordination of referred services.
  • Communicates regularly with patients and caregivers regarding referred services.
  • Utilizes sound knowledge and judgement in determining prioritization of patient referrals, outreach, and coordination of care to maintain patient safety and service quality. Decisions must be made with weighted consideration and awareness of their impact on patient care and outcomes.
  • Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
  • Tracks and maintains case management coordination data. 
  • Works autonomously to assess frameworks and identify solutions at an individual, community and system level. Will seek supervisor support when indicated and/or necessary.
  • Schedules patient appointments, answers clinic calls, monitors and communicates to patients through WellApp messaging.
  • Generates patient letters and completes relevant forms as needed.
  • Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
  • Collaborates with the Specialty Care team members to establish plan of care to maximize patient healthcare outcomes.
  • Coordinates and facilitates both incoming and outgoing patient referrals within SEARHC and outside facilities, including necessary prior authorizations.
  • Verifies patient’s insurance profile and demographics are current and update as needed.
  • Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
  • Fosters partnerships through teamwork and utilizes resources effectively.
  • Submits and coordinates patient travel requests to Patient Travel, including Letter of Medical Necessity, escort information, and housing needs.
  • Supports Specialty clinical staff, works with team to ensure coverage of front desk and scheduling for all service lines.
  • Monitors and updates schedules for Specialty clinic: checking patients in, noting cancellations, and filling open slots with cancellation lists as available; utilizes and manages all incoming Well App, voicemail, email, and phone lines.
  • Monitors all scheduled patients upcoming appointments and completes preregistration ensuring correct provider information and verifying insurance eligibility.
  • Verifies provider IT accounts, travel, and housing requests.
  • Coordinates educational in-services provided by the specialty clinic providers if needed.

Responsible for promoting, encouraging, and displaying the highest level of customer service, professional behavior and courtesy to patients and staff.

  • Completes data collection as requested by leadership.
  • Assures all data is input into designated database for ease of communication across the consortium.

Other Functions

  • Maintains a clean and safe working environment including adequate supplies and upkeep of unit and equipment, reporting any defective or missing equipment and safety hazards.
  • Performs duties as assigned in a responsible, respectful, and caring manner.

 Supervisory Responsibilities

  • This position does not require direct supervisory responsibilities.
  • Assists in training and onboarding of new staff.

Qualifications:

Education, Certifications, and Licenses Required

  • High School Diploma or equivalent
  • Associates degree or 2 years of college in social work, social services, healthcare administration, business administration or related field. 4 years of relevant healthcare experience may be exchanged for a degree or collage course work.
  • Basic Life Support certification required

Experience Required

  • Two or more years’ experience in a healthcare setting – required
  • Primary care or specialty clinic experience preferred.

Knowledge, Skills, and Abilities

 

Knowledge of:

  • In-depth medical terminology
  • Safety and infection control principles

 

Skills in:

  • Use of technical tools and instruments such as computers and medical equipment
  • Problem-solving conflict resolution
  • Strong interpersonal and organizational skills

 

Ability to:

  • Multi-task and work independently in fast paced environment

 

Computer Skills: 

  • Proficient in Microsoft Office Products including Word, Excel, and PowerPoint

 

Travel Required:

  • Less than 10% travel expected.

Safety and Risk Management Responsibilities:

  • Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

 

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to both talk and hear. The employee is frequently required to stand, walk, sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.
  • The employee may be expected to lift patients as required.

 

Work Environment:

  • The noise level in the work environment is usually moderate.
  • The setting for this role will include office and healthcare settings. Exposure to controlled temperature environments, both hot and cold, is to be expected.
  • All procedures or other job-related tasks may involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues, or a potential for spill or splashes of (blood or body fluids).

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