Quality Assurance Technician

Job Locations US-AK-Juneau | US-AK-Sitka | US-AK-Wrangell
Job ID
Regular Full-Time/80hrs (1.0 FTE) -A1

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.


Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

Responsible for assuring that all service documentation, records, and client files produced and maintained by SEARHC Adolescent Behavioral Health Programs meet Medicaid, licensing, and accreditation standards 


Salary: $21.29-$26.65 DOE


Key Essential Functions and Accountabilities of the Job 

  • Ensures all billable service documentation is completed in a timely manner, meets Medicaid, licensing, and accreditation standards, and is entered into the electronic health record 
  • Ensures all client files are audited appropriately and in compliance Medicaid, licensing, and accreditation standards 
  • Collaborates with department staff to obtain and ensure all non-service documentation is completed fully, correctly, and accurately and is and entered into the client record 
  • Ensures and records that all service documentation and client files are in compliance with quality assurance standards using systems for accountability 
  • Monitors for any issues or trends in service documentation and client files and elevate issues to supervisor as needed 
  • Participates in staff training and ensure service providers have adequate knowledge of documentation standards to ensure accurate documentation occurs, as needed 
  • Ensures all client records are entered into AKAIMS consistently and accurately 
  • Ensures all records requests are completed and meet standards for HIPAA compliance and SEARHC policy 

Other Functions 

  • Accomplishes a variety of administrative tasks within the organization during off-season or periods of low client census 
  • Other duties as assigned 

Supervisory Responsibilities 

  • This position does not require supervisory responsibilities 




Education, Certifications, and Licenses Required 

  • High School diploma or equivalentrequired 

Experience Required 

  • Two years relevant work experience to include word processing, spreadsheets, databases or other Microsoft Office Suite software applications   
  • Must be at least 21 years of age (7 AAC 50.220) 


Knowledge, Skills, and Abilities 


Knowledge of: 

  • Office equipment and computer software, applications, programs, and tools essential for quality assurance functions in a behavioral healthcare environment  
  • Medicaid, behavioral health licensing, and federal healthcare accreditation standards preferred 

Skills in: 

  • Strong organizational skills and attention to detail  

Ability to: 

  • Work with accuracy and efficiency with minimal supervision 

Computer Skills:

  • Proficient in Microsoft Office Products including Word, Excel and PowerPoint 

Travel Required:   


Less than 10% travel expected. 


Safety and Risk Management Responsibilities: 


Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. 


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