PATIENT ACCESS REPRESENTATIVE TRAINEE - MEMC

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

The Patient Access Representative in Training is an entry level position and will be focused on learning and job development.   There will be time dedicated to job shadowing and working with a trainer/supervisor.  They will learn to greet patients and family members in a professional and courteous manner. Obtains, and verifies demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.  This position also answers all the incoming calls, and schedules a majority of all appointments. They are responsible for filling provider schedules by following specific scheduling guidelines. This department represents the face of SEARHC and must maintain the highest level for customer service in order to contribute to a positive patient experience.

Salary: $18.39 - $25.11 per hour, DOE

• Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
• Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
• Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
• Raises concerns in appropriate manner and according to policy.
• Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record to provide prompt and accurate billing.
• Collect and record patient identification into the Electronic Health Record including driver’s license, social security card, or passport.
• Responsible for coordination of benefits when more than one insurance carrier is presented.
• Performs insurance eligibility/benefit verification utilizing payer web access or calling payers directly. Documents information within the patient accounting system through insurance eligibility/benefit verification.
• Appropriately distributes registration paperwork to patients including Patient Information Form, Notice of Privacy Practices and Authorization for Treatment and Promise to Pay (Assignment of Benefits) and records into forms in the Electronic Health Record according to departmental procedures.
• Receives point of service payments at check-in before services are rendered.
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
• Provides primary receptionist services including receiving and directing incoming calls and provide assistance /information to callers. Provides helpful assistance in anticipating and responding to the needs of our customers (i.e., escorting, directing, and answering questions). Takes written messages that are clear and concise. Demonstrates exceptional phone etiquette.
• Functions as the point of contact in identifying complex systemic issues and either resolving or escalating to management for resolution.
• Update patient’s demographic information including CHS & Direct status for newborns and beneficiaries returning or new to Alaska.
• Completes assigned worklist related to patient demographic, insurance, medical information.
• Accepts medical authorization or referral forms, if appropriate.
• Follows up with direct admit patients where all registration information was not obtained at admission, if appropriate.
• Scan medical records and process Release of Information, if appropriate.
• Schedule appointments for patients who present in person or call the clinic.
• Receives and prioritizes calls, faxes, and requests from patients. Routes information to the appropriate recipient in a timely manner.
• Other duties as required and assigned by the supervisor.

Education:

• High School Diploma or GED

Experience:

• No Experience Required

Knowledge, Skills, and Abilities:

Knowledge of:

• General office functions, office equipment, and computer applications

Skills in:

• Working independently
• Good interpersonal, verbal, and written communication

Ability to:

• Prioritize work and multi-task in a fast-paced office setting with many interruptions
• Self-start and willingness to learn
• Read and comprehend simple instructions, short correspondence, and memos
• Demonstrate time-management, organizational, and customer service skills
• Work flexible hours with limited unplanned absence