PATIENT ACCESS REPRESENTATIVE - Vintage Park

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. 

Salary: $22.74 - $25.11 per hour, DOE

Key Essential Functions and Accountabilities of the Job

• Greets and assists patients and family members at the designated facility.
• Checks patients in and out for appointments and schedules follow up appointments as needed or directed.
• Collects, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to provide prompt and accurate billing.
• Accepts point of service payments and/or provides guidance for payment options.
• Performs insurance eligibility/benefit verification, utilizing payer web access or calling payers directly.  Coordinates benefits when multiple insurance carriers are presented.
• Maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.
• Provides administrative support including managing phones, directing/answering patient questions, completing paperwork and coordinating with referring providers and/or clinics.
• Raises questions and concerns, or complex patient situations to the Patient Access Manager or others for handling.

Other Functions

• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

• Other duties as assigned

Education, Certifications, and Licenses Required:

• High School Diploma or GED - required

Experience Required:

• One year of office experience or medical office experience – preferred

Knowledge of:

• General office functions, office equipment, and computer applications

Skills in:

• Skilled at data entry with a high degree of accuracy and detail orientation
• Time management, organization and customer service
• Verbal and written communication

Ability to:

• Prioritize work and multi-task in a fast-paced office setting with many interruptions
• Self-start and willingness to learn
• Read and comprehend simple instructions, short correspondence, and memos
• Demonstrate time-management, organizational, and customer service skills

Work flexible hours with limited unplanned absence

Computer Skills: 

Proficient in Microsoft Office Products including Word, Excel and PowerPoint