PATIENT ACCESS REPRESENTATIVE

SEARHC: Who We Are - YouTube

SEARHC Prince of Wales - YouTube

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

 Works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. 

Key Essential Functions and Accountabilities of the Job 

• Greets and assists patients and family members at the designated facility.  

• Checks patients in and out for appointments and schedules follow up appointments as needed or directed. 
• Collects, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to provide prompt and accurate billing. 
• Accepts point of service payments and/or provides guidance for payment options. 
• Performs insurance eligibility/benefit verification, utilizing payer web access or calling payers directly.  Coordinates benefits when multiple insurance carriers are presented. 

• Maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing. 
• Provides administrative support including managing phones, directing/answering patient questions, completing paperwork and coordinating with referring providers and/or clinics.  
• Raises questions and concerns, or complex patient situations to the Patient Access Manager or others for handling. 

Other Functions 

• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.  
• Other duties as assigned 

Education, Certifications, and Licenses Required 

• High School Diploma or GED– required 

Experience Required 

• One year of office experience or medical office experience – preferred

Knowledge of: 

• General office functions, office equipment, and computer applications  

Skills in: 

• Skilled at data entry with a high degree of accuracy and detail orientation 
• Time management, organization and customer service 
• Verbal and written communication 

Ability to: 

• Prioritize work and multi-task in a fast-paced office setting with many interruptions 
• Self-start and willingness to learn  
• Read and comprehend simple instructions, short correspondence, and memos 
• Demonstrate time-management, organizational, and customer service skills 
• Work flexible hours with limited unplanned absence 

Computer Skills:   

• Proficient in Microsoft Office Products including Word, Excel and PowerPoint 

Physical Demands: 

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. 
• The employee may frequently lift and/or push/pull up to 25 lbs. 

Work Environment: 

• The noise level in the work environment is usually moderate. 
• The setting for this role will include office and healthcare settings. Exposure to controlled temperature environments, both hot and cold, is to be expected. 
• The normal work routine involves no exposure to blood, body fluids or tissues.  Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.