CHILD and FAMILY BEHAVIORAL HEALTH CASE MANAGER

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

This Child and Family Behavioral Health Case Manager position supports children diagnosed with a severe emotional disorder and families with, or at risk of developing, serious emotional, mental, and or substance use disorders. The Child and Family Behavioral Health Case Manager is responsible for managing an assigned caseload to assess, support, advocate, and coordinate community resources that assist toward stabilization, independence, and recovery. Child and Family Behavioral Health Case Managers also provide skill development services to young people and families on their case load.

The position focuses on family education, training and supports, psychoeducational services with age-appropriate independent functioning concepts/skills promoting wellness, stability, self-sufficiency/recovery, and education for individuals and family members about mental health and substance use disorders using factual data about signs/symptoms, prognosis of recovery, therapies/drugs, family relationships, and other issues impacting recovery and functioning.

Child therapeutic support services include linking child and/or parents with supports, services, and resources for health child development, and identifying developmental milestones, and educating parents about healthy cognitive, emotional, and social child development.

• Manages and monitors assigned client caseload using a variety of interpersonal skills that support age-appropriate independence, autonomy, safety, and stability of the identified child(ren).

• Provides skill development for the young person and their family/care providers using the teaching family model to build social, cognitive, and living skills. This includes assisting young people and families to identify and secure needed resources to meet their treatment goals.

• Facilitation of level-of-care transitions.
• Assists clients to link and coordinate with health and social service support, e.g., medical, hospital, psychiatric, substance use, housing, food, clothing, financial assistance, education, employment, legal, social security, tribal organizations, and other community/social services.
• Provides supportive active listening to engage, encourage, and motivate clients toward age-appropriate self-directed support and change, while assisting care providers to understand development needs and capacities of children and youth
• Documents all services and encounters in compliance with organizational standards and timelines. Completes necessary processes and documentation for prior authorizations required to obtain additional testing, services, treatment, or medication as part of the treatment plan.
• Promptly responds to urgent client circumstances for assigned caseload and others when directed by supervisor or treatment team leader.
• Works closely with Referral Care Coordinators, and when necessary, processes referrals to effectively facilitate internal and external care referrals.
• Proactively identifies delays and obstacles to care and works to remedy individual cases and improve processes.
• Provides outreach and advocacy in the community to meet the needs of the client and their family.
• Facilitates individual and group psycho-education skills and classes as described in the treatment plan.
• Attends and participates in staff meetings and mandatory trainings. Maintains skills, annual competencies, and certifications, and participates in in-services and educational programs as assigned.
• Interacts with clients, peers, colleagues, and internal and external customers while upholding the Mission, Vision, and Values.
• Completes and maintains patient specific training that is reflective of the staff’s caseload. e.g. Substance, Crisis, or other therapeutic skills and techniques.
• Other duties as assigned

Education: 

Prefer- BS/BA in social services, education, human development, mental health, or related field. An equivalent combination of education and experience can be exchanged on a year for year basis with the BS/BA requirement.

Experience:

• Prior experience in general case management, social work, or counseling, preferred
• A minimum of 6 months addiction services experience preferred

Knowledge, Skills & Abilities:

Knowledge of:

• Case management principles and application in integrated settings
• The use of customer service and recovery skills
• Human development
• Mandated reporting
• Various systems children and families often interact with including but not limited to:
  • Education/schools
  • Office of Children’s Services
  • of Juvenile Justice

Skills in:

• Coordination of patient cases within integrated team
• Active listening, critical thinking, and problem solving
• Use of equipment and software, such as: computers, electronic health record, fax, Outlook Software and phone system
• Application of effective and clear oral and written communication

Ability to:

• Multi-task and work independently in fast paced, dynamic environment
• Maintain compliance with annual competencies
• Provide advocacy and outreach
• Problem-solve and use conflict resolution skills to develop and maintain good working relations with other staff and departments
• Meet patients’ needs in a prompt and appropriate manner
• Work with individuals of all walks of life, skills and abilities including individuals dealing with various addictions, experiencing homelessness and severe and persistent mental illness