REHABILITATION AIDE

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Wanting to start a career in healthcare?  This is a great opportunity to assist our Rehabilitation Team with the day to day functions of the Rehabilitation department, which consists of Physical Therapists, Occupational Therapists and Speech/Language Pathologists!  This position supports rehabilitation services providers in their care of SEARHC patients by facilitating patient flow within the rehabilitation department.  Responsibilities include ensuring the clinic space and individual treatment rooms are clean and well stocked, assisting providers with transitioning patients in the clinic, and assisting as directed with therapeutic exercise and other modality treatments. Responsibilities may additionally include assisting the office staff as directed by answering telephones, scheduling appointments, completing patient registration, and checking patients in. Rehabilitation Services is a core service provided by SEARHC.  The performance of this department has a direct and significant impact on the health, function and well-being of patients. Employee is required at all times to perform their duties in a professional manner, respect confidentiality, and demonstrate qualities consistent with the seven Standards for Service Excellence outlined in the SEARHC Human Resources Manual.

This position is required to multi-task while demonstrating excellent customer service skills. The position requires efficiency, accuracy, concentration, and the ability to manage interruptions and competing demands. This job can involve working in a small space, at a demanding pace, with a variety of people and, sometimes, difficult personalities and situations. Good judgement, tact and interpersonal skills are necessary to maintain positive working relationships between patients and co-workers.  This job involves potential risks that the Aide must work to avoid to the extent possible.  Exposure to infectious organisms is possible; use of precautions and appropriate protective equipment is necessary.  Latex may be present in the workplace.

Pay starts at $17.97 per Hour DOE

• Interacts, communicates and collaborates with team members in order to maximize group effectiveness.
• Maintains confidentiality following SEARHC policy and HIPAA regulations.
• As directed by a Therapist, assists patients in transfers, gait and exercise routines. May administer some therapy modalities or supervise patients during exercise consistent with training, experience and the patient’s plan of care.  Care may take place in multiple areas including the Rehabilitation Services gym, hallways, and various locations in the clinic.
• Perform office functions including, but not limited to, receiving and directing calls on a multiple line telephone system, providing assistance to callers and in clinic patients/clients, and completing registration and scheduling functions.
• Maintain cleanliness of the clinic on regularly scheduled intervals outlined by infection control policies and as needed.
• Performs inventory control of all stocked items including dispensable supplies, office supplies and clinic supplies. May be responsible for ordering of supplies stocked in the warehouse and from local vendors.  Notifying providers of inventory levels for clinical supplies.
• Assist providers in administrative matters and clinic operations as appropriate.
• Assist providers in therapy case management as appropriate. In order to keep current with knowledge of the department and aide position, staff will participate as a learner or teacher in clinical education, in-services, etc.  Continuing educational funds will be allocated for the benefit of the department.
• Treats all calls/callers in a professional manner while maintaining confidentiality.
• Receives, sends and prioritizes calls, faxes, requests from patients, incoming information, referring physicians, and/or clinic staff and schedules appropriate appointments in the scheduling system.
• Performs other duties as assigned.

Education: 

• High School Diploma or equivalent.  

Experience:

• Two (2) years relevant and dependable experience
• Demonstrated proficiency in computer applications including MS Office
• Customer service experience preferred
• Experience with direct patient care in a health care setting preferred
• Certified Nursing Assistant can be exchanged for 1.5 years of office experience.

Knowledge, Skills & Abilities:

Knowledge:

• Knowledge of multi-line phone systems
• Knowledge of scheduling software
• Knowledge of general clinic flow

Skills:

• Excellent customer service skills when interacting with patients and staff.
• Good communication skills both verbal and written
• Computer skills

Abilities:

• Ability to prioritize work assignments and accomplish the quality and quantity of work expected within set time limits.
• Ability to work as a part of a teamMust have the ability to communicate effectively with patients, families, community members and non-Rehabilitation Services Department service professionals, persons of any level of understanding.
• Must have the physical ability to assist in patient care while keeping patients and self-safe, allowing the Aide to work effectively with patients as directed by the therapist.