Health Information Management Technician I

Job Locations US-AK-Juneau
Job ID
Intermittent -A6

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.


Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

Perform technical duties and provide clerical support in the health information management function of the department, to include initiating accurate records, maintaining records in a confidential, secure, complete, and accessible manner for current and future patient care, and providing appropriate disclosure of records to authorized users.


$17.97- $21.37/DOE


Key Essential Functions and Accountabilities of the Job 

  • Initiates chart pick-up from the facility (floors/Nursing areas) or Clinics, as appropriate: 
  • Retrieves/receives records from the clinic(s) or hospital. 
  • Scans paper records into the Electronic Health Record. 
  • Scanning: 
  • Ensures documentation is scanned into appropriate patients record.   
  • Identifies documentation that is not to be scanned and discards into the appropriate shred bin. 
  • Prepares health information documentation for electronic viewing. 
  • Scans all appropriate health record documentation into the Electronic Health Record. 
  • Indexing 
  • Indexes scanned documents and verifies the information scanned is being placed into the correct patient, encounter, and folder. 
  • Understands the Events Set Hierarchy Structure within the Electronic Health Record. 
  • Importing 
  • Checks for incoming email and faxes throughout the day. 
  • Ensures documentation received meets appropriate guidelines for patient identification and completion and appropriately returns documentation that does not meet these criteria. 
  • Appropriately imports documents to correct patient and patient encounter ensuring correct note type and tule is used. 
  • Retrieving and Filing Paper Medical Records 
  • Files and retrieves medical records using the terminal digit filing system at locations that support this function. 
  • Performs routine file and shelf maintenance to keep files in order and accessible for patient care.  
  • Performs needed clerical support within the HIM Department.    
  • Respond courteously to telephone and personal requests by staff, patients, and other authorized users and provides health record needs or directs the requester to appropriate staff who can assist them. 
  • Release of Information Intake 
  • Routes the patient, patient representative, or staff to the Privacy Officer, regarding patient access, requests for amendments, accounting of disclosures, patient portal, and/or any additional privacy related questions.  
  • Evaluates basic release of information requests for appropriate disclosure of health records information according to consortium policy and procedure. 
  • Determines if a Release of Information is valid, and follows the appropriate steps to log the Release of Information Request into the Electronic Health Record System. 
  • Processes walk-in patients requesting medical records by providing guidance in the completion of the release of information request form and verifying identification.  
  • Answers any calls or questions about the status of a ROI; look up the information within the Electronic Health Record tracking system and communicate the correct status. 



Education, Certifications, and Licenses Required 

  • High school diploma or equivalent 
  • Some computer coursework preferred


Experience Required 

  • Six months’ clerical or customer service experience 
  • Work experience in medical record or healthcare preferred  


Knowledge, Skills, and Abilities 

Knowledge of: 

  • The Electronic Health Record and components of the system 

Skills in: 

  • Accurate and rapid computer keyboarding/data entry 
  • Oral and written communication skills 

Ability to: 

  • Access and work with multiple electronic systems 
  • Prioritize work, complete tasks within prescribed time, rapidly respond to interruptions and changing priorities, and route necessary items to the correct resource 
  • Demonstrate integrity and the ability to keep patient information confidential at all times 
  • Understand and follow oral and written directions 


Computer Skills:   

  • Proficient in Microsoft Office Products including Word, Excel and PowerPoint 
  • Other SEARHC provided computer applications 



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