Job Locations US-AK-Haines
Job ID
Temporary Full-Time - A7

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.


Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

Under close supervision, provides clerical and technical support to laboratory staff through reception, basic specimen processing, and laboratory organization.


Key Essential Functions and Accountabilities of the Job 

  • Answers incoming phone calls and routes callers to appropriate department or personnel. 
  • Provides customer service to physicians, nurses, and others contacting the laboratory; answers questions about laboratory processes, services, and basic technical issues. 
  • Assists in specimen processing. Evaluates specimens for integrity, verifies correct labeling and paperwork and resolves discrepancies with specimen documentation as they occur. Assists with processing incoming specimens, and distributes specimens to assigned areas. 
  • Assists with microbiology set-ups of patient specimens and QC organisms and rapid testing set-ups.  
  • Assists with daily/weekly/monthly maintenance procedures of laboratory equipment.  
  • Maintains department records and assures completeness of files. Updates, distributes and archives productivity reports. 
  • Sends, receives and distributes lab results. Makes copies and scans and files electronic documents.  Maintains, orders and stocks office and technical supplies. 



  • High School Diploma or Equivalent

Experience Required 

  • At least one year customer service experience


Knowledge, Skills & Abilities: 

  • Basic clinical processes and terminology 
  • Attention to detail 
  • Verifiable track-record of providing excellent customer service 
  • Communicate clearly and concisely with accuracy, credibility and confidence 
  • Follow all HIPAA and SEARHC privacy requirements for confidentiality 


Computer Skills  

  • Proficient in Microsoft Office Products including Word, Excel and PowerPoint 
  • Other SEARHC provided programs 


Other Qualifications     

  • Multi-line telephone system 
  • Basic laboratory equipment  



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