CLINICAL ASSISTANT I I - Urgent Care

Job Locations US-AK-Juneau
Job ID
2022-6188
Category
PRIMARY CARE CLINICS
Type
Intermittent -A6

About Us:

 

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

 

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

The Clinical Assistant provides care to infants, toddlers, children, adolescents, adults, and elderly in a rural ambulatory care clinic. Essential job responsibilities include rooming patients, performing clinical duties, maintaining lab and exam rooms, quality assurance activities and demonstrating customer service skills.   In addition, Clinical Assistants perform administrative and data management tasks. This position is essential in maintaining efficient clinic operations and patient flow in order to maximize the provider’s time and to insure access to care. This information is written in patients’ chart along with patients’ medical history.  This position works closely with providers giving support such as rooming patients, performing Point of Care testing, answering phones, processing provider orders, data entry, and participation in training processes.  Must demonstrate good judgment and be self-starting but works under close supervision of provider.

 

There is a risk of constant exposure to illness, injury, and disease. There are sometimes large volumes of patients within a short period of time. The Clinical Assistant must be able to multitask and prioritize duties, as the pace is often rapid with pressure to efficiently complete assignments and keep clinic flow moving well. The Clinical Assistant must be able to recognize signs and symptoms that may require immediate attention. Requires attention to detail in order to accurately collect patient data, complete patient documentation, maintain logs, and comply with regulatory requirements. Required to work with staff and patients of different backgrounds and educational levels and the CA must be able to communicate clearly and be understood. The person in this position must be able to provide compassionate care to individuals in various states of health.

 

Pay range $19.67 to $21.37 per hour, DOE.

Responsibilities:

Clinical Duties:

  • Prepare for patient visit by reviewing chart for needed forms, follow-up labs or procedures needed. Prepares patient for the exam by obtaining and recording age-appropriate vital signs per department protocol, i.e., temperature, height, weight, head circumference, blood pressure, respiration, pulse oximetry, visual acuity testing. Obtains medical history update and confirms medications.
  • Accurately collects and documents information in patient chart. Keeps patient records in order with all forms properly identified; copies and compiles other medical data as needed.
  • Recognizes signs or symptoms requiring prompt intervention and acts appropriately. Transport patients within the facility, as needed. Demonstrate ability to smoothly manage patient care duties while maintaining clinic flow.
  • Report, and when appropriate, record any changes observed in condition or behavior of patients, unusual incidents, or breeches in safety. Observe patients to insure children, elderly, or impaired patients who require observation or assistance have someone in attendance.
  • Set up equipment and supplies for routine exams and minor procedures. Prepare patient for and assist with procedures, treatments, and minor office surgeries. Provide specimen collection and Point of Care Testing (POCT).  Follows protocol for collecting, labeling, and transporting of specimens. With appropriate orders:  apply heat/cold packs, abdominal binders, anti-embolism stockings, obtain 12 lead EKG, peak flow, apply oxygen.  Assist patients with ambulation or transfer; perform minor, non-invasive treatments
  • Sanitize exam rooms between patients. Ensures exam room supplies are organized and stocked.  Maintains lab equipment and organizes lab supplies. Inventory, re-order, and stock medical supplies. Appropriately processes surgical equipment and ensures sterile package integrity. 
  • Dispose of solid/liquid waste and infectious materials according to infection control standards.
  • Conduct daily/weekly/monthly QA checks on equipment. Maintain logs.  Demonstrate correct utilization of computer-based health information system and electronic health record systems. Notify provider of any repairs/safety concerns that need attention.  Maintain a safe and clean environment 
  • Will provide cross-coverage for their peers, helping peers and clinics that are in need of assistance to ensure the efficient and effective flow of patients through the department. 

*Independent performance of all clinical duties will be based on satisfactorily completion of competency assessments for a Clinical Assistant I

 

Office Duties

  • Answer inquiries of a general nature by nursing staff, provider staff, other departments, visitors, and patients: assisting them in a friendly and cooperative manner; receives and relays messages to personnel and uses proper telephone etiquette. Makes confirmation calls to patients as needed.   
  • Perform duties as assigned in a responsible, respectful, and caring manner to promote effective staff relationships. Attends and participates in at least 50% area staff meetings annually; responsible for applying information presented in staff meetings; participates in unit goal setting; complies with area and departmental scheduling guidelines; initiates discussion with department manager regarding area or department issues; complies with dress code; refers un-resolved problems with patients/visitors/co-workers to appropriate Manager for resolution; addresses employee concerns consistent with Human Resources Policy. 

Qualifications:

Education

  • High School Diploma or equivalent.           

Experience

  • One year of experience in healthcare OR
  • 2 years customer service experience OR
  • Certified Nursing Assistant training OR
  • EMT: 1 year actively practicing EMT OR
  • Alaska Community Health Aide –level 1 completed

Certifications

  • Current BLS certification

Knowledge, Skills & Abilities

Knowledge of:

  • Clinic procedures for receiving and following through on a patient visit and any related clinic treatments, procedures.
  • Age-appropriate vital signs and behaviors.
  • HIPAA and SEARHC Policies.

Skills:

  • Communication and use of customer service skills.
  • Computer application skills sufficient to utilize medical database in a competent manner.
  • Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.

Ability to:

  • Learn and use various EMR systems and accurately record patient data.
  • Communicate and interact with all members of the multidisciplinary healthcare team.
  • Recognize and respond appropriately in emergency situations.

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