INFORMATION TECHNOLOGY SPECIALIST I

Job Locations US-AK-Haines
Job ID
2021-5835
Category
Information Technology
Type
Regular Full-Time/80hrs (1.0 FTE) -A1

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

 

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

The purpose of this position is to provide customer service and support for desktop systems and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading desktop software, hardware and peripheral equipment. Responsible for assisting with Help Desk activities by receiving, prioritizing, documenting and actively resolving end user help requests.

 

This position is a high paced, stressful job requiring extensive work with computer systems and the staff that use these systems. Immediate, careful attention to various systems is required to keep them operational. Constant exposure to new and varied systems and concepts require a high level of concentration and retention. Constant attention to detail is required. Varied and multiple problems are addressed simultaneously, with constant interruptions often resulting in additional work requests. Most work is accomplished within a time deadline. Tedious eye to hand tasks are often required. At times required to lift heavy objects up to 50 pounds, work in a computer cold room, under office desks, behind book shelves and other confined locations. This position will clean desktop equipment including PCs, printers, and network equipment. Occasional overtime, night time and weekend hours required. Occasional (2-3 times per year) rural travel required.

Responsibilities:

  • Install, configure, test, maintain, monitor, troubleshoot and upgrade end user desktop software, hardware and peripheral equipment.
  • Receive, respond to and document incoming Help Desk calls and email.
  • Provide support and management for video conference activities.
  • Assist users with application setup, maintenance, troubleshooting and basic training.
  • Assist with system and network administration activities.

Qualifications:

Education

  • High school diploma or equivalent

Experience

  • 2 years’ experience installing, diagnosing, repairing, maintaining and upgrading MS Operating Systems, PC software, hardware and peripheral equipment in a network environment preferred.

License and Certifications

  • Valid Alaska driver’s license
  • A+, Microsoft, Network+, or other similar technical certification or able to obtain certification within (6) six months of employment

Knowledge, Skills & Abilities

Knowledge:

  • Broad technical knowledge of PC hardware, software, peripherals and MS Operating Systems.
  • General knowledge of networking fundamentals and terminology.
  • Knowledge of audio/visual systems and equipment.

Skills:

  • Excellent written and verbal communication skills.
  • Advance repair skills for PC’s, peripherals.
  • Excellent customer service skills.

Abilities:

  • Ability to apply knowledge to analytically solve complex problems.
  • Ability to quickly learn new, complex systems and software.
  • Must be able to work problems remotely with non-technical personnel.

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