SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Develops the strategic direction and plans, coordinates, and supervises resources and processes related to desktop support, service desk functions, and video conference room solutions. Ensures the desktop support, IT help desk, video conferencing and IT Service Manager are providing best in class service to internal and external customers. In addition, this position is responsible for delivering support and services to SEARHC management teams. Serves as primary business relationship manager and will regularly liaise with SEARHC corporate offices, clinics, and their leadership teams.
Responsible for regional desktop support services and customer support services teams and their subordinate staffs and will work with the Chief Information Officer (CIO) to ensure the successful delivery of all aspects of the IT service portfolio.
Leads the effective development and implementation of programs to ensure that all IT products and services continue to improve the level of service provided to SEARHC sites of service.
Administers problem management for desktop support and service desk environments and all facets of end-user computing environments.
Resolves issues for internal customers and the support teams. Takes initiative and conducts follow-up to ensure employee and business issues are resolved in a satisfactory and timely manner consistent with all organizational polices and expectations.
Successfully navigates and negotiates through sensitive and complex issues. Demonstrates strategic thinking when pursuing issue resolution and end objectives.
Plans and leads staffing initiatives, including recruitment, supervision, evaluation and development of staff.
Organizes, plans, budgets, and monitors multiple activities, people, processes, and resources.
Manages the day-to-day service delivery of departments to ensure all action plans, goals, and objectives are completed in a timely manner, with high quality, and within acceptable financial parameters.
Facilitates the gathering, monitoring and analysis of the operational metrics, ensure that the organization is properly measuring the most relevant information to accurately manage business operations. Ensures that all relevant and required processes and procedures are followed.
Ensures the presence of standards and procedures to support the information needs of the business in a flexible, efficient but secure environment. Promotes opportunities for continual improvement.
Develops, maintains and strengthens relationships with key business partners to enable effective planning of business requirements. Works with key stakeholders to identify opportunities to address longer-term business needs and provides input to long-term strategies.
Other duties as consistent with this role.
Knowledge, Skills & Abilities: