Job Locations US-AK-Haines
Job ID
Regular Full-Time/80hrs (1.0 FTE) -A1

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.


Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

This position functions within Behavioral Health to handle any case management duties that may be assigned.


  • Performs case manager duties throughout the clinic, supporting all clinic staff in compliance to Alaska State Medicaid regulations (eg., coordinating assessments, treatment planning and service delivery; providing linkage between the recipient and other needed services, monitoring, by direct observation by the directing clinician, the delivery of behavioral health services, providing overall advocacy and support for the recipients social, educational, legal, and treatment needs.)
  • This position collaborates with the treatment team and patients to establish individualized assessment goals. Assists in providing needed collateral information to the Psychologist for the Neurodevelopmental assessment process. Establishes and maintains a list of patients for the Psychologist in regards to neurological testing and evaluation, which identifies acuity levels of need (low, medium, high). As the first point of contact for patients, the Case Manager is expected to use problem-solving and critical thinking skills in meeting the needs of the patient and the provider. It is also expected patient needs are addressed in a prompt and efficient manner.
  • Works closely with Referral Care Coordinators to facilitate patient referrals within SEARHC, IHS, or to outside agencies as requested by the team or relevant provider. Reviews referrals for completeness and if necessary obtains missing information. Tracks the progress of referrals and outcomes of care and provides periodic status reports to the team and relevant providers on outstanding referrals. Serves as the primary contact for other Case Managers regarding patient care. Ensures referral records have been received and are available for the team’s or relevant provider’s review. Proactively identifies delays and obstacles to care and works to remedy individual cases and improve the process.
  • Maintains skill sets, annual competencies, certifications, and participates in in-services and educational programs within the department, hospital, and/or community as assigned; completes all mandatory training; attends and participates in at least 50% of staff meetings; refers un-resolved problems with patients/coworkers/visitors to clinic supervisor for resolution; addresses employee concerns consistent with Human Resources Policy 
  • Other duties as assigned.




  • BS/BA in social services, education, human development, mental health or related field. An equivalent combination of education and experience can be exchanged on a year for year basis with the BS/BA requirement


  • 2 years general case manager, social work, or counseling experience.

Knowledge, Skills & Abilities:

Knowledge of:

  • Case management processes and the ability to apply this in the working environment.
  • The use of customer service principles.

Skills in:

  • Clinical coordination of client cases with team members and anticipation of needs.
  • Use of equipment such as computers.
  • Application of effective oral and written communications.

Ability to:

  • Multi-task and work independently in fast paced environment.
  • Maintain compliance with annual competencies.
  • Problem-solve and use conflict resolution skills to develop and maintain good working relations with other staff and departments.


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