RADIOLOGY OFFICE MANAGER

Job Locations US-AK-Juneau
Job ID
2021-5555
Category
RADIOLOGY
Type
Regular Full-Time/80hrs (1.0 FTE) -A1

About Us:

 

 

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

 

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

The Radiology Office Manager provides oversight of referral care coordination for patients with referrals from outlying communities into the Radiology Department. Ensures insurance pre-authorizations are obtained for appropriate radiologic exams. Radiology Office Manager includes the logistical interface of gathering the required referral documents, requesting and scheduling appointments, getting the Radiologist to approve CT and MRI exams and the mammographer to approve mammograms. This position is required to work with travel and housing to facilitate the smooth flow of work in Radiology.

 

Will train new office staff in all aspects of scheduling, documenting, use of office equipment and various computer systems.  Will work with managers on the Revenue Recovery of radiology procedures and assist with PACS and EMR in the transmission of patient images when requested.  Will work with radiology technologist in merging patient records and check weekly for any unread radiological exams.

Responsibilities:

  • Works with the patient care team consisting of providers, case managers and rural clinic staff, referral care coordinators and MEH Radiology staff to facilitate referrals for patients including the technical and clerical components of the request. Provides prompt feedback to case managers, referral case coordinators, or rural clinical staff, documented in the radiology referral email system, for issues related to care coordination in Radiology. Communicates unresolved issues to the radiology manager to ensure good and timely patient care. Trains Referral Care Coordinators in required documents for Radiology exams ordered from rural communities. Ensures required information is documented and saved in appropriate data bases. Training SEARHC personnel will include occasional travel, possibly to remote locations. Assesses and facilitates referral care flow, prioritizing needs in emergent situations. Assists in the formulation and implementation of policies, programs and procedures within the department related to the referral and revenue process
  • Responsible for staff that are ensuring all radiology exams are pre-approved by the patients’ insurance companies, as individually required, for MEH and the other rural health clinics operated by SEARHC. Works with ELMC and other providers in Sitka to receive their insurance approvals and is responsible for the documentation of this data.
  • Office Duties. Performs office jobs including supervision of office staff, but not limited to: answering phones, checking patients in; scheduling patients’ exams, printing reports, retrieving charts, researching problems, ordering supplies, and assisting radiologists and providers. Effectively communicates the needs of the MEH Radiology Department for correct documentation with referral paperwork, exam preparations, and revenue recovery efforts.

Qualifications:

Education

  • High School Diploma or GED
  • Bachelor’s Degree preferred
  • Medical Terminology Course or other education/work experience requiring knowledge of medical terminology

Experience

  • Three (3) years medical office/primary care clinic experience or healthcare education

Knowledge, Skills & Abilities

  • Knowledge of tribal health programs and referral process
  • Extensive knowledge in operating a personal computer utilizing a variety of programs
  • Working knowledge of radiology computer applications
  • Working knowledge of medical terminology
  • Skilled at performing multiple tasks and working independently
  • Excellent skills in oral and written communication
  • Ability to problem-solve and use conflict resolution skills to develop and maintain good working relations with SEARHC staff as well as staff from non-tribal healthcare systems
  • Ability to respond quickly in urgent situations with attention to detail
  • Ability to learn new computer systems by creatively applying previously learned technology and ability to train other staff in these systems
  • Ability to work well under pressure and on concurrent projects/assignments

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