PROJECT MANAGEMENT OFFICE MANAGER

Job Locations US-AK-Juneau
Job ID
2021-5455
Category
PLANNING & DEVELOPMENT
Type
Regular Full-Time/80hrs (1.0 FTE) -A1

About Us:

 

 

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

 

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

 

Job Overview:

The Project Management Office (PMO) Manager has primary responsibility for defining, planning, tracking and managing the projects and programs handled by SEARHC’s Project Management Office. 

Projects may include areas such as program development, growth and expansion initiatives, strategic business affiliations, and improvements supporting best practices in hospital and ambulatory care. The PMO Manager is responsible for identifying key resources and providing the direction required for meeting all project objectives. The PMO Manager must be able to manage multiple complex project schedules, resources, task details and stakeholder reporting needs. The PMO Manager will develop and utilize project management tools such as reports, tracking charts, checklists, and project scheduling software and to delegate appropriately.  The PMO Manager will have direct supervisory responsibility for assigned Project Managers and support staff in the PMO. The PMO Manager is a key SEARHC liaison, with multiple internal collaborators and external partners.

The PMO Manager is a highly complex position with organization-wide impact. Balancing complex project or program demands with stakeholder needs, a multi-layered reporting structure, extensive coordination and collaboration, and a large, geographically dispersed service area, is challenging. Project development and management activities at both the local and division level include initiating, planning, execution, monitoring and controlling, status reporting and close-out of projects. All of these factors impact patient care and SEARHC’s overall business and financial positions. The position may require frequent travel and the development of creative mechanisms for the dissemination of information and receipt of customer feedback.

Responsibilities:

  • Define and oversee the project management process, standards, deliverables and operational cadence of the PMO as necessary to ensure consistent project or program execution, using established and innovative PMO best practices.
  • Manage all project scope and deliverables through a structured change management process to ensure end user expectations are met.
  • Be responsible for ensuring an appropriate risk analysis process is in place for all projects and instigate avoidance activities and/or contingency plans as needed.
  • Supervise the Project Managers and support staff assigned to the PMO.
  • Manage and balance Project Managers’ workload and assignments, to ensure project goals are achieved, while monitoring overall sponsor satisfaction.
  • Ensure that projects remain within the established project budget and timeline.
  • Ensure development of all Project Managers including appropriate certifications and training as part of a comprehensive development plan.
  • Ensure that all project team members (PMO and non-PMO partners) understand their roles and accept their responsibilities.
  • Regularly track and report progress on all project plans via selected tools and provide updates to leaders and executives as requested.
  • Serve as a direct point of contact between the PMO and other departments and divisions within the Consortium, providing effective direction to ensure expectations are properly managed.
  • Ensure PMs keep all stakeholders informed of progress and issues.
  • Lead project stakeholders and sponsors efficiently through project planning and implementation processes including: conducting research and analysis, soliciting stakeholder inputs, developing strategic recommendations and executing within scope.

Qualifications:

Education:

  • Master’s degree in Health Administration, Business Administration or other master’s-level business, health or STEM professional degree, OR
  • Bachelor’s degree in Health Administration, Business Administration, or business, health or STEM related area will be considered with additional experience as detailed in the first bullet under experience.

Experience:  

  • At least seven (7) years demonstrated progressive project management experience that includes project development and management, program planning, development and implementation, strategic communications, budget and financial processes, and advanced use of Microsoft Office programs, SharePoint, Smartsheet, and Microsoft Project applications. A bachelor’s degree applicant will require an additional two years of experience to qualify.
  • Significant experience in a health care setting is preferred.
  • Two years of recent supervision and management of professional level staff.

Certification:  

  • Project Management Professional (PMP) required

 

Knowledge, Skills & Abilities: 

Knowledge:

  • Project Management Institute (PMI) framework
  • Project management principles, practices, and methodologies
  • Needs assessment and strategic planning
  • Healthcare delivery systems
  • Financial principles and processes

Skills:

  • Strong, clear and strategic communication skills to diverse audiences – both written and verbal
  • Strong presentation skills
  • Leadership skills to guide, influence and build consensus among stakeholders
  • Strong time management skills
  • Strategic thinking and problem-solving skills

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