HOSPITALITY CLERK

Job Locations US-AK-Sitka
Job ID
2021-5145
Category
N/A
Type
Regular Full-Time/80hrs (1.0 FTE)

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

 

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

To consistently and accurately register patients at the SEARHC Patient Housing facility and ensure that the best customer service is provided to guests of all ages.  Provide transportation to the Patient Housing Facility. 

Responsibilities:

ADMINISTRATION

  • General office duties such as answering telephone, copying, faxing, and scanning appropriate information to various facilities and MEH departments;
  • Check mail on a daily basis;
  • Maintain a current Occupancy list by entering guest/escort into appropriate room;
  • Update Innovations and the Occupancy List daily;
  • Monitor room availability and determine room assignments;
  • Provide copy of Occupancy List to communications, Patient Experience Manager and Housekeeping Manager at end of evening shift;
  • Provide list of late arrivals for dietary on weekends;
  • Provide list of occupants to dietary daily;
  • Check every room for readiness prior to guest coming or confer with Housekeeping on room readiness;
  • Upon arrival of guest/escort, complete registration process including forms, and inform guest/escort of our amenities, additional services, and rules/policies of Patient Housing;
  • Place their signed acknowledgement into file;
  • Issue key cards to guest/escorts and direct them to their room;
  • Issue amenity bags;
  • Resolve guest/escort request related to physical needs, directions, etc.  If related to staff, quality of service or other guest/escorts, refer them to the Patient Housing Supervisor.
  • Forward guest/escort concerns regarding service to the Lead Hospitality Clerk. If immediate response is needed and supervisor is not available contact the Manager of Patient Experience;
  • Encourage guests to participate in surveys;
  • Turn in appropriate information, at end of evening shift, to the Communications department such as Occupancy List, etc.;      
  • Check email regarding lodging for guests-families during shift for reservations;
  • Complete guest lodging requests in a timely manner and promptly upon receipt of email notify guest/escort and/or referring facility;
  • Make appropriate copies for the Supervisor to bill and place in file;
  • Instruct each guest/escort to procedures for staying at Patient Housing and give them a signed copy;
  • Cancel housing when notified by guest/escort or referring facility;
  • Notify appropriate clinic/department where guest is having their appointment of their cancellation;
  • Communicate with co-workers at shift change about issues that incoming staff need to know;
  • Provide support for guest/escort by being accessible, empathic listening and through practical knowledge; and
  • Other duties as required.

TRANSPORTATION

  • Verify arrival and departure of guest/escort;
  • Put information of arrival/departure in Van book – update as needed;
  • Fill gas tank in van each Saturday or Sunday so tank is full on Monday;
  • Transport guests/escorts to/from ferry terminal, Alaska Airlines and to/from hotel to hospital for appointments if requested; and
  • Other duties as required.

MAINTENANCE/HOUSEKEEPING

  • Clean common areas of patient housing facility including kitchen weekly or as needed;
  • Restock the kitchen supplies and make a list of supplies that need to be ordered to be provided to the supervisor;
  • Restock the supplies in the office and make a list of supplies that need to be ordered to be emailed to the supervisor;
  • Water the plants on Sunday; and
  • Other duties as required.

Other duties as assigned.

Qualifications:

Education

  • High School Diploma or equivalent

Experience

  • 1 year general office experience or 1 year in the medical office or hospitality field

License and Other

  • Alaska Driver’s License with clean driving record
  • 21 years of age or older (preferred)

Knowledge, Skills & Abilities

Knowledge of:

  • Privacy act of 1974 to maintain and safeguard confidentially of patients medical and personal information
  • Customer service concepts and practices
  • SEARHC Short Term Housing policies

Skilled in:

  • Operating a personal computer utilizing a variety of software applications
  • Problem solving
  • Oral/written interpersonal communication

Ability to:

  • Work independently with minimal supervision
  • Respond quickly in urgent situations with attention to detail
  • Maintain record keeping system procedures accurately

 

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