SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
The Patient Access Support Supervisor is a key leadership position that will have oversight for the formation and development of the new patient access support team. As the onsite team leader, this position will be responsible to mentor and train staff. This position will manage the daily operational workflows (incoming, outgoing and any backlogs) that must be coordinated for the team to complete their daily and weekly accountabilities. The overall goal of the patient access support team will be to reduce uncompensated care with increased claim resolution.
Must be able to perform complex analysis of the root cause of payment gaps and act on agreed resolution, coordinating work flows with staff as well as Revenue Cycle management. As second level resource for patient and other customer complaints and unresolved issues, the supervisor must be able to communicate with internal as well as external customers effectively to ensure maximum reimbursement for services provided consortium wide. As a mentor to staff, must project a confidence in their skills in dealing with difficult financial. Resolves issues in billing as liaison to the billing department and provides alternate payment options providing assistance with financial assistance and other available options when needed. Uphold the highest level of service to our patients as well as internal and external customers.
Licensure and Certification:
Knowledge, Skills, and Abilities