Job Locations US-AK-Klawock
Job ID
Temporary Full-Time

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.


Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

Provide administrative support to program staff and management.  Position functions within the Behavioral Health Division as the front desk receptionist. Employee will greet, perform registration, and schedule appointments for all IHS beneficiaries and non-beneficiaries who receive mental health services.


Position often works in an environment with multiple tasks at hand requiring prioritization. Employee is first line of contact for all telephone calls and patients presenting in crisis. Position requires ability to work under pressure with many interruptions.


  • Schedules patients/clients, answers, prioritizes, and relays accurate call information to appropriate recipient. Greets, electronically registers and interviews all patients receiving services for current demographic info, third party payer types and obtains necessary insurance authorizations. Responsible for processing and tracking EHR consults in specific location.
  • Prepares clinic for the following day by printing schedule, creating, retrieving and updating charts with current information and makes phone call appointment reminders to patients. Maintains clinic chart by daily filing of information and storage of mental health records in locked cabinets. Yearly archives inactive client charts.  Maintains inventories of equipment, supplies and program materials, orders as needed.
  • Responsible for compiling and sorting of provider service tickets for the completion of data entry through Lawson application for all visits.
  • Identifies HIPAA compliant Release of Information and provides for the timely release of information. Ensures the receipt of requested medical records for the continuum of care. Trains and orients new staff.  Attends AKAIMS training on a monthly basis.
  • Prepares monthly reports for supervisor. Prepares CSR & TX reports to providers.  Enters client visit information in AKAIMS.  Responsible for tracking HER consults in their location.  Assist in QA of patients charts ensuring completion of all records to meet state billing regulations.



  • High school diploma or equivalent
  • Associate Degree preferred


  • 1-year experience in secretarial or medical office setting.

Knowledge, Skills & Abilities:

  • General knowledge of computer applications.
  • Some knowledge of office machines and equipment.
  • Some knowledge of HIPAA privacy rules.
  • Excellent written and oral communication skills.
  • Problem solving skills.
  • Organizational skills.
  • Ability to prioritize and multitask.
  • Ability to work with accuracy and detail.
  • Ability to maintain professional and emotional stability and composure during stressful times.


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