Juneau Clinics Regional Manager

Job Locations US-AK-Juneau
Job ID
2020-4716
Category
EXECUTIVE ADMINISTRATION
Type
Regular Full-Time/80hrs (1.0 FTE)

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

 

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

 

Job Overview:

The Juneau Clinic Regional Manager is responsible for the oversight, coordination, and leadership of all day to day clinic operations at Ethel Lund Medical Center and other primary care clinics in Juneau (e.g., Front Street Clinic). This position coordinates closely services with other primary care departments outside of Juneau, and interfaces with multiple ancillary departments (facilities, laboratory radiology, pharmacy, IT, infection control, etc.) to provide seamless continuity of care throughout the Juneau spectrum of clinic services. The position is responsible for promoting and achieving organizational strategic goals, guiding performance improvment, and building capacity. This position assures patient-centered health service delivery of the highest quality care.

 

Responsibilities:

  • Directs administrative, professional, and other management/supervisory staff in the planning, development, and implementation of day-to-day clinic operations is Juneau; develops administrative policies and procedures that enhance the ability of staff to optimally perform their duties; facilitates the development of a local management team that meets on a regular basis; and ensures appropriate communication with staff at all levels.
  • Functions as the liaison with patients, other SEARHC departments, private health providers, and other organizations. Addresses patient and other consumer concerns; incorporates customer feedback into the development of clinic policies and procedures and planning; and coordinates with local Operations and Medical Leaders to incorporate feedback on clinical services into health care planning.
  • Implements and monitors objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, Population Health, and The Joint Commission. Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards. Participates or leads local quality improvement and safety initiatives.
  • Monitors patient satisfaction and responds quickly to all patient complaints or concerns. Active planning and implementation of processes to improve customer satisfaction.
  • Optimizes personnel and financial resources, prepares the annual budgets for the clinics in collaboration with local clinic supervisors and the Executive Team sponsor, and ensures efficient delivery of health care services within allotted expense budget.
  • Facilitates staff engagement and development through the proactive identification of training needs, coordinates participation in appropriate Consortium wide training opportunities, identifies and addresses unmet needs through the identification of outside resources or the development and implementation of appropriate activities. Fosters teamwork. Creates and maintains a positive and professional work environment
  • Supports, builds, and maintains Specialty Clinic services utilizing internal and external resources to improve access to care for all Juneau patients.
  • Takes a local leading role, and works collaboratively with multiple departments, to continue the transformation of SEARHC primary care, including improved user skills, utilization, and optimization of the EHR, integration of behavioral health, building a highly effective case management system and maximizing use of telehealth opportunities.
  • Collaborates with community, state-wide, and national programs, agencies and initiatives in order to meet the objectives of SEARHC
  • Other duties as assigned.

Qualifications:

Education

  • Bachelor’s Degree in health care administration, public health, nursing, or similar field that provides the skills and knowledge base for clinic administration and organization. Master’s Degree or higher is preferred.

Experience:

  • A minimum of 5 years of experience in clinic management or other health care administration is required with a bachelor’s degree or 3 years with a master’s degree. This experience should include the supervision of professional staff and financial management (includes budget preparation and management).

License/Certification

  • Certification through the Medical Group Management Association or similar organization is preferred.

Knowledge, Skills & Abilities

  • In-depth knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow.
  • Working knowledge of the revenue cycle, facilities management, and other infrastructure areas impacting the clinic.
  • Knowledge of leadership and management principles
  • Knowledge of TJC, CMS, HIPAA, and/or other governing body regulations.
  • Knowledge of liability and risk management principles.

Skills

  • Administrative, supervisory, and organizational skills.
  • Strong oral and written communication skills.
  • Interpersonal skills including cultural sensitivity.
  • Negotiation and conflict resolution skills.
  • Teamwork and collaboration skills.

Abilities:

  • Ability to mediate and resolve conflict.
  • Ability to provide leadership and foster collaboration.
  • Ability to recruit and retain qualified staff.
  • Ability to quickly and accurately obtain information and then synthesize into a decision.

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