HCH CASE MANAGER

Job Locations US-AK-Juneau
Job ID
2020-4460
Category
PRIMARY CARE CLINICS
Type
Regular Full-Time/80hrs (1.0 FTE)

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

 

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

 

Job Overview:

This position functions within an integrated Behavioral Health/Primary Care setting to handle any case management duties assigned.

Responsibilities:

  • Supports all interdisciplinary clinic staff in compliance with Alaska State Medicaid regulations. This position provides linkage between the recipient and other needed services. Provides case management and comprehensive community support services to assist in coordinating high quality services for teaching life skills, encouraging and coaching, and coordinating medical, psychiatric, and mental health services, as well as community based services, related assessments, and post discharge follow up activities.
  • This position collaborates with the treatment team and patients to establish individualized goals. Assists in providing needed collateral information for the assessment/treatment process. Establishes and maintains a list of patients for the case management team. The Case Manager is expected to use problem-solving and critical thinking skills in meeting the needs of the patient and the provider.
  • Provides patient outreach and advocacy including going out into the community to support patients in meeting treatment plan goals. This requires flexibility as schedule, weather, and patient desires can change quickly.
  • Works as Referral Care Coordinator to facilitate patient referrals within SEARHC, IHS, or to outside agencies as requested by the team, patient or relevant provider. Reviews referrals for completeness and if necessary obtains missing information. Tracks the progress of referrals and outcomes of care and provides periodic status reports to the team and relevant providers on outstanding referrals. Serves as the primary contact for other Case Managers regarding patient care. Ensures referral records have been received and are available for the team’s or relevant provider’s review. Proactively identifies delays and obstacles to care and works to remedy individual cases and improve the process. Arranges patient travel for referrals as necessary
  • Maintains skill sets, annual competencies, certifications, and participates in in-services and educational programs within the department, hospital, and/or community as assigned; completes all mandatory training; attends and participates in at least 50% of staff meetings; refers un-resolved problems with patients/coworkers/visitors to clinic supervisor for resolution; addresses employee concerns consistent with Human Resources Policy.
  • Completes necessary process and documentation for prior authorizations required to obtain testing, services, treatment or medication as part of the patients’ treatment plan.
  • Other duties as assigned

Qualifications:

 

Education

  • Prefer- BS/BA in social services, education, human development, mental health or related field. An equivalent combination of education and experience can be exchanged on a year for year basis with the BS/BA requirement

Experience:

  • General case manager, social work, or counseling experience is preferred

Knowledge, Skills & Abilities:

Knowledge of:

  • Case management processes and the ability to apply this in the working environment.
  • The use of customer service principles.

Skills in:

  • Clinical coordination of client cases with integrated team members and anticipation of needs
  • Use of equipment such as computers, electronic health record, fax, google drive and phone system
  • Leadership
  • Application of effective oral and written communications

Ability to:

  • Multi-task and work independently in fast paced environment
  • Maintain compliance with annual competencies
  • Problem-solve and use conflict resolution skills to develop and maintain good working relations with other staff and departments
  • Work with individuals of all walks of life, skills and abilities including individuals dealing with various addictions, experiencing homelessness and severe and persistent mental illness

 

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