INSTRUCTIONAL DESIGNER & IMPLEMENTATION ANALYST

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Leads Cerner Revenue Cycle implementations of new services and/or new hospitals or clinics to include the design, build, configuration, testing, and validation of patient financial billing to include participating with Clinical IT in the build of new Cerner locations and working with Revenue Cycle Analyst on Charge Services build.  Have solid knowledge application to application interaction knowledge.  Strong communication skills with clinicians, operational management, IT, and executive level staff. 

Responsible for writing, editing, and teaching the training content for end-user training, as well as creating job aids and training documentation for staff/provider. Specializes in specific Cerner application modules.  Participate in design activities and works with clinical and IT teams to develop training lesson plans.

• Responsible for design, writing and maintenance of Cerner application training curriculums and end-user proficiency evaluations for Patient Access, HIM, and PFS. Design and develop learning interventions to support assigned project work plans using multiple delivery methods: instructor-led, virtual classroom and blended instruction.  Design, develop and implement measurements and evaluation strategies to assess the efficiency and effectiveness of learning solutions on performance.  Provide onsite go-live support, upgrade support, and ongoing application support and optimization.  Ability and willingness to travel is essential to this position.  Builds, tests, and maintains the current Master Training Environment and create and test future version environment.
• Responsible for providing advanced Revenue Cycle analytics to support implementation engagements, ensuring assigned deliverables as part of the overall engagement are kept on time while collaborating with internal teams to influence processes resulting in success. Builds (including creating and maintaining test scripts/cases) and maintains Revenue Cycle build that adheres to payor specific billing requirements to ensure proper system functionality and quality outcomes.  This individual can provide onsite go-live support, upgrade support, and ongoing application support and optimization.  Ensure post implementation accuracy of projects.  Recommend changes to address deficiencies and/or further improve and streamline performance based on analysis findings. 
• Prepare routine reports, track, and provide updates on individual work assignments and other projects within established timeframes.
• Other duties as assigned.

Education

• Bachelor’s Degree or 7+ years’ experience working in the U.S. healthcare industry

Experience

• 2+ Cerner years’ of experience in utilizing data to inform program development, implementation, and policy with at least 1 year of clinical informatics work experience and/or 1 year of revenue cycle informatics work experience.
• 2+ Cerner years’ years of experience collaborating with IT, and key business teams on the development and implementation of strategic business solutions through research and data analysis.

Knowledge, Skills & Abilities

Knowledge of:

• Knowledge of accounts receivable and medical terminology and billing/collection practices
• Proficient in relevant computer applications including Microsoft Office programs, Excel, Word
• Knowledge of payer edits, rejections, rules, and how to appropriately respond to each
• Knowledge of Cerner products

Skills:

• Critical thinking skills (problem solving, troubleshooting)
• Self-motivated with good organizational skills
• Excellent analytical skills and creative problem solving skills
• Good communication skills both orally and written
• Demonstrated proficiency with timely and successful appeals to insurance companies
• Project management
• Experience of working collaboratively across functional areas to achieve business goals
• Results driven

Ability to:

• Interpret Explanation of Benefit statements (EOBs)
• Accurately identify the cause of rejections/denials and selection of appropriate action
• Perform data reconciliations and analysis
• Detail oriented and able to deliver neat and organized work
• Demonstrate initiative, excellent time management skills, and organizational capabilities
• Work on different projects simultaneously, work in fast paced setting and multitask in a fast paced environment and appropriate handle overlapping commitments and deadlines
• Collaborate within cross-functional teams
• Complete data entry for a lengthy amount of time
• Understand revenue cycle technology