SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
The Chief Information Officer provides the vision and leadership for developing and implementing information technology initiatives and maintain information technology service levels in support of SEARHC’s mission. The Chief Information Officer directs the planning, implementation and management of enterprise IT systems in support of business processes and clinical services in order to increase organizational efficiency, improve patient clinical outcomes and align Information Technology strategy with the SEARHC corporate mission and vision. The Chief Information Officer identifies opportunities for technology innovation and partnership that will further the goals of patient care and organizational efficiency. This position is responsible for all aspects of SEARHC’s electronic information and technology, including hardware, software, telephony and collaboration technologies, information technology security, collaboration with patient care and technology partners, technology infrastructure and vendor management.
Both operational and capital budgets are managed by this position. Operational budget includes approximately 30 positions, training, travel, minor equipment and service contracts. Capital budget includes IT infrastructure hardware and software.
Maintain all electronic data and documents stored within the information technology infrastructure in accordance with established corporate record retention policies. Maintain safety and security of systems and data maintained on SEARHC systems as required by SEARHC corporate policy and by relevant state and federal regulations.
Develop and implement strategies that ensure SEARHC remains compliant with state and federal regulations for patient privacy, security of protected Patient Health Information, security of patient and corporate financial information, electronic access to patient information and all other requirements under the Health Insurance Portability and Accountability Act, the HITECH Act and other relevant compliance requirements.
Develop, implement and manage ongoing Strategic and Operational planning processes; develop and gain approval for annual revision of IT Strategic Plan and Annual IT Operational Plan and Budget. As part of IT governance processes, develop and manage processes for gaining approval for in-flight changes to Information Technology departmental plans and budgets.
Establish information technology goals, objectives and operating procedures as part of strategic and operational plans; identify opportunities for investment in information technology to increase efficiency and improve patient care; coordinate and consult with stakeholders on new and optimization of existing information systems. Collaboratively develop methodologies and metrics to transparently measure IT departmental performance; develop and maintain processes to continuously improve departmental performance against established metrics.
Develop and maintain an appropriate information technology organizational structure able to support business and clinical needs (Goverance and Planning); define and communicate plans, policies and standards for acquiring, implementing and operating information technology systems; ensure continuous delivery of information technology services (Change Management and Release Management); direct development and implementation of enterprise disaster recovery and business continuity plan.
Develop, implement and manage industry best IT goverance practices to approve, prioritize and manage major information system projects including their selection, acquisition, development and installation; review and approve software and hardware acquisitions; review and approve maintenance and service contracts; develop and manage capital and operational budgets.
Supervise recruitment, development, retention and organizations of information technology staff in accordance with the Human Resources Manual; provide leadership, direction and guidance to IT staff; counsel, train and coach IT managers; ensure development and execution of staff professional development plans; maintain staff electronic health information management expertise; develop and maintain customer service excellence within IT organization. Continually communicate and reinforce SEARHC mission and culture to staff and ensure span of control can align their work efforts with the organizational mission.
Bachelor’s degree in Computer Science or closely related field is required; Master's degree in Information Technology, Information Systems Management, Clinical/Medical Informatics or Business Administration preferred.
Leadership – Ten years prior progressive supervisory experience at CIO or Vice President level for similarly sized healthcare organization
Knowledge, Skills & Abilities:
Advanced knowledge of information systems principles and best practices, with strong knowledge of ITIL and ITSM.
Demonstrated ability to manage complex vendor/customer relationships, specifically in the management of SaaS systems, and/or delivery and management of EHR systems in a Community Connect or similar delivery model.
Advanced knowledge and prior experience with management and optimization of clinical systems and processes, EHR implementation, ancillary clinical systems and patient data exchange. Demonstrated ability to integrate business and clinical systems, develop and manage business and clinical intelligence capabilities.
Advanced knowledge of large-scale ERP (GL/AP/Payroll/HR/Supply Chain) implementations within an integrated delivery healthcare network.
Knowledge of IT systems and infrastructure service delivery in a widely geographically dispersed rural healthcare environment for both clinics and Critical Access Hospitals. Strong network design and management experience providing network and communications access in remote, rural locations.
Advanced knowledge of business planning and project management and Strong knowledge of project management best practices (PMBOK) and toolsets. Prior experience managing and/or implementing a Project Management Office (PMO). Establish Key Performance Indicators (KPIs) to measure departmental performance. Establish and manage to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to govern and measure IT departmental service delivery effectiveness and value.
Compliance/Security - Knowledge of applicable statues, rules and regulations as they relate to IT, with advanced knowledge of HIPAA, HITECH and relevant state and federal regulations governing data security, data access and compliance reporting requirements.
Communication – Listen and communicate (oral and written) in order to lead, teach and coach, provide supervision and delegation, resolve conflict, work within a team, conduct meetings, make presentations, negotiate with decision makers and Ability to translate complex technical issues into language and concepts that key stakeholders can use to make fully informed decisions.
Influence and leadership – Demonstrated ability to becomes the “trusted advisor” and influencer to senior stakeholders and community members within the SEARHC community. Provide innovative, value-added technology strategies that enable SEARHC mission and vision, with focus on patient care and financial stewardship.
Judgment – Efficiently evaluate information and make timely and effective Clearly and effectively communicate reasoning and value propositions around key decisions.
Problem solving - Ability to recognize and define problems, invent and implement solutions, track and evaluate results (recognition, analysis and resolution).
Group effectiveness – Independent (w/o supervision), participative decision making and problem solving with senior management, key stakeholders, and IT.
Motivation – Ability to meet organizational goals and achieve desired outcomes within identified timelines and.
ITIL Certification: Foundation (strongly desired), Practitioner/Intermediate/Expert/Master (a plus)
Security: HCISPP: CISSP/SSCP/CAP, ISACA CISM, (a plus), knowledge of NIST and HITRUST (strongly desired)
HIMSS: CPHIMS, CHICO (a plus)
Networking: Cisco CCIW or CCNP (a plus)
Prior experience / certification as Cerner/Meditech/Epic builder (a plus), Cerner preferred
Prior experience managing large-scale ERP environment (a plus), Lawson preferred