• DENTAL OFFICE COORDINATOR

    Job Locations US-AK-Juneau
    Job ID
    2019-1853
    Category
    DENTAL
    Type
    Regular Full-Time/80hrs (1.0 FTE)
  • About Us:

    SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

     

    Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

    Job Overview:

    Oversee front desk operations including: patient registration, patient check-in and check-out, answering the clinic phone line, training and supervising Patient Access Representatives and Referral Care Coordinators, conducting project work, administrative duties as assigned by manager or clinic director, and development and maintenance of provider schedules. Maintain customer service standards of excellence with patients of all ages.

    Responsibilities:

    • Schedule appointments using electronic health record. Establish and maintain complete, accurate, and current computerized registration for all patients receiving dental services at hub clinic or any of its ancillary and associated clinics.
    • Collect proper documentation from patients including: Native eligibility for beneficiary patients, Notice of Privacy Practices, insurance cards, consent forms, health history forms, and all other necessary forms from patients. Verify all resources including private insurance, Medicare, Medicaid, and VA.
    • Ensure that all contact with patients, families, visitors, and staff is customer focused and professional. Answer phones in timely manner and return voicemails within the hour received.
    • Partners with the billing department and HRSA team to ensure all supplemental fees, copays, and sliding discounts are collected. Identifies self-pay patients and explains financial responsibilities to patients.
    • Develops and manages schedules for staff providers and that of locum provers.
    • Manage locum provider visits to ensure coverage for staff providers.
    • Responsible for tracking physician productivity metrics or other reports assigned.
    • Utilize waitlists to fill the schedule to increase provider productivity and patient volumes.
    • Oversee and ensure smooth operation of medical front office support staff including one on one meetings, provide training, and conduct performance appraisals with all Patient Access Representatives (PARs) and Referral Care Coordinators (RCC) as assigned.
    • Works with manager to improve front desk operations by providing feedback during brainstorming sessions. Responsible for ongoing input for front office policies, procedures, and systems to ensure the highest possible patient care is delivered. Run and review assigned weekly and monthly reports and discuss with manager.
    • Assigned administrative work such as inputting IT tickets, work orders, building maintenance requests, vendor relations, and special projects as assigned by manager.
    • Participates and presents in departmental staff meetings.

    Qualifications:

    Education

    • High School diploma or equivalent
    • BS/BA degree preferred

    Experience

    • Two or more years general office work experience
    • One year work experience in a medical office setting or equivalent experience preferred

    Knowledge, Skills & Abilities
    Knowledge:
    • Working knowledge and high degree of comfort with computers
    • Working knowledge of health insurance and IHS eligibility requirements
    • Working knowledge of credit card machines
    Skills:
    • Computer application skills
    • Friendly communication skills during stressful situations and ability to maintain composure
    • Exceptional customer service skills
    • Leadership and mentorship skills

    Abilities:
    • Work in a fast paced public work setting
    • Ability to organize, prioritize tasks, and complete projects
    • Ability to use judgment and make decisions in an independent manner

     

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